Yes, you can return the product within 30 days of purchase for a refund or exchange for a different food. Returns must be in original packaging. Reasons for food return are:

• The pet has gotten sick or had an allergic reaction to the food
• The pet will not eat the food

Bags must still have 70% of the food remaining. For toys and other items, they must be in unopened new condition with tags still attached. To start the return process, please call us at 780-433-1335 or email [email protected]. We will arrange to pick up the product from your doorstep. Alternatively, you can bring your product to our store for an immediate return. If your pet has tried the food, please tape or secure the bag closed when placing it out for pickup. Refunds are issued directly back to the card used and take 3 - 5 business days to process once we receive the product. Any loyalty credits associated with the purchase will be reversed.

Returned pet foods will get donated to animal rescues in the greater Edmonton area.

When we deliver an order, the driver will take a photo of the package and will text or email you a confirmation that it has been left at your location.

If you have problems with your delivery, please call us at 780-433-1335 or email [email protected] instead of replying directly to the delivery text or email.

Absolutely! It may take us a bit to get it in, but you can send a request by email to [email protected].

If you need assistance or would like to discuss pet food or other products, you can contact customer service at 780-433-1335 or by email at [email protected]. You also can visit us in store—the details are provided below.

Our store is located at 5855 99ST NW.

Our store hours are:

• Monday: 10 am - 3 pm
• Tuesday - Saturday: 10 am - 5 pm