Last updated: December 2 2024
Welcome to Pongo Pet Supplies! By accessing or using our website (https://pongo.ca) and making purchases, you agree to these Terms and Conditions. If you do not agree, please discontinue use of our site.
Pongo Pet Supplies is a Canadian-based pet supply store located in Edmonton, Alberta, dedicated to providing high-quality products for your pets.
To make a purchase, you must be at least 18 years old or have parental consent. By placing an order, you confirm that all details provided are accurate and truthful.
We offer a range of pet products, including food, toys, and accessories. While we strive for accuracy in our product descriptions and prices, they are subject to change without notice. We reserve the right to discontinue items at our discretion.
All prices are in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise. Payments are securely processed through approved third-party providers. We are not responsible for any errors or fees imposed by your payment provider.
We ship across Canada, with specific terms for Edmonton and surrounding areas. Shipping costs and estimated delivery times are calculated at checkout. We are not responsible for courier delays or unforeseen circumstances. Contact us promptly if your package is lost or damaged during shipping.
We accept returns within 2 days for unopened, unused items in their original condition. Refunds will be issued to the original payment method after the items are received and inspected. Shipping fees are non-refundable unless the return is due to an error on our part.
Your privacy is important to us. We collect and use your personal information in accordance with applicable laws and for the purpose of providing our services. By using our website, you consent to the collection and use of your data as described below.
We are not responsible for indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the amount paid for your purchase.
All content on this site, including text, images, logos, and design, is the property of Pongo Pet Supplies and protected by copyright laws. Unauthorized use is prohibited.
These Terms and Conditions are governed by the laws of Alberta, Canada. Any disputes will be resolved in the courts of Edmonton, Alberta.
We may update these Terms and Conditions at any time. Changes will take effect upon posting on this site. Continued use of the site signifies your acceptance of the updated terms.
Last updated: December 2 2024
We implement security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.
We do not sell your personal information. We may share data with trusted partners for order fulfillment, payment processing, and website analytics. These partners are bound to keep your data confidential.
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us through the details provided on our website.
Our website uses cookies to enhance your experience. You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.
We may update our Privacy Policy from time to time. Changes will be posted on this page, and continued use of the site constitutes acceptance of the updated policy.